I can’t find a certain flavor anymore. What happened to it?
Although we’re planning on launching several new flavors and bars, at this time we’re selling only our three most popular protein bars—Chocolate Peanut Butter, Cookies and Cream, and Grandma’s Lemon Square. Why? Our commitment is to provide you with the freshest bars possible. We’ve found that focusing on our best-selling flavors as we come out with new bars is the best way to do that.
When are you coming out with new flavors?
We will roll out new flavors soon, as well as seasonal flavors in the future, so be on the lookout. Sign up for our newsletter keep an eye on our social media platforms (@fitjoy), as that is where we will announce them first!
Sign up for our newsletter here to keep updated on any new product offerings!
Are there any allergens in FitJoy Protein Bars?
All bars contain milk (lactose) and soy.
Milk allergen from lactose content within whey, and milk protein.
Soy allergen from soy lecithin, as an emulsifier. FitJoy bars do not contain soy protein.
Those who may have dairy and/or soy intolerances should speak with their physician before consuming.
Nut allergen: Bars may contain one or more of the following: almonds, peanuts, and pecans.
(Reference individual Nutrition Fact labels for specific allergens.)
It says that your bars are GMO-free, but it doesn’t look like you’re certified non-GMO. What’s up with that?
While our bars pass the PCR test as being GMO-free, and while they strictly contain ingredients from qualified suppliers with supporting documentation identifying GMO-free or Non-GMO status, it is impossible to obtain official certification for any items containing dairy.
What ingredients contribute to the carbohydrate content?
Erythritol, dextrose, chicory root fiber, VitaFiber, vegetable glycerin, sugar, and maltodextrin contribute to the carbohydrate content in select FitJoy bars.
(Reference individual Nutrition Fact labels for specific carbohydrate content).
Are FitJoy Protein Bars truly gluten-free?
FitJoy bars do not contain any ingredients that directly contain gluten. While FitJoy bars may be produced in a facility that processes wheat, they are thoroughly tested to ensure that each bar contains less than 20ppm gluten!
Are FitJoy Protein Bars vegetarian-friendly or vegan-friendly?
Be on the lookout for future product releases, which may include vegan offerings! Currently, FitJoy bars contain whey and milk protein, both of which are dairy. Therefore, FitJoy bars are lacto-vegetarian friendly, but not vegan or ovo-vegetarian friendly.
Do you use artificial sweeteners or colors?
All FitJoy products are completely free of artificial flavors, colors, or sweeteners.
Why no maltitol?
Unlike most protein bars that advertise a low sugar content, our bars don’t contain maltitol, a sugar alcohol known to cause stomach issues and bloating. Maltitol also scores high on the glycemic index.
Are FitJoy Protein Bars kosher?
Unfortunately, our products are not kosher at this point in time. We are always looking to meet the lifestyle and diet needs of as many people as possible, so be on the lookout for future product offerings and updates to our existing bars!
Is your palm oil certified by the RSPO?
All of our palm oil is certified by the Roundtable on Sustainable Palm Oil.
Do you ship internationally?
We do not ship internationally directly from our website at this time. We do have some authorized retailers, depending on the country.
What is your return policy?
We have a 30-day return or exchange policy. We ask that you send back the bars for a full refund to the card used for the purchase or toward an exchange for a different flavor.
How do I process a return?
By either emailing us at firstname.lastname@example.org or calling our support line. We will then ask for the order number or name on order.
How do I cancel my order?
Please reach out to us by email or phone and we will try to cancel, depending on how far along the order process is. If your order has already made it to the warehouse, we will no longer be able to cancel and you may have to go through the refund process of sending back the bars.
How can I track an order?
Once the order has shipped, you should receive an email with the tracking number for the package. If for some reason the email gets lost or was not sent, we can provide the tracking info if you email or call us.
Where can I purchase FitJoy Protein Bars?
Check out our great flavors under the "Shop Fitjoy" navigation link above!
Do you offer wholesale?
Where can I find more information about the Joy Forward campaign?